Have you ever started a job where the training was very minimal and there was no existence of a manual to explain how to do your job functions correctly? Unfortunately, yes, this does actually happen and more often than it should!
What would you do if your right hand person was out for a long period of time unexpectedly? Here is a great article on this topic and even a sample SOP manual you may model after:
http://www.officemanagertoday.com/11933/creating-a-standard-operating-procedures-sop-manual-5-tips
All positions should have someone cross trained or if this is not feasible, everyone should have their procedures written out for someone else to follow.
For more help with creating your company’s SOP, give CyQuest a call today!